Core Behaviors

The achievement of excellence is the foundation of CryoLife’s Core Behaviors. The Company has consistently maintained a corporate commitment to support the following objectives:

Results Driven

Proceeding or arising as a consequence, effect, or conclusion of
meaningful work that motivates to deliver results.

  • Is counted on to meet or exceed commitments, on time, every time
  • Consistently pushes self and others for results, while respecting the “how” of performance
  • Creates competitive and/or breakthrough strategies and develops the requisite execution plans
  • Sets challenging standards and holds high expectations for self and others
  • Knows how to balance the “what” and “how” of performance
  • Seeks out and implements meaningful, innovative practices
  • Sets challenging and meaningful goals
  • Takes personal accountability to meet job expectations and deliver results
  • Can carry out or put into effect a plan, order, or course of action

Inspires Others

Leaning in and bringing out the best in others.

  • Creates a compelling vision of the future that enhances their ability to attract, engage, and retain top talent
  • Actively and authentically seeks out different perspectives to enhance inclusion and decision making quality
  • Possesses the courage to accept or deliver positive or negative feedback, with trust and respect
  • Creates a climate in which people want to do their best
  • Seeks input from others and is open to alternatives
  • Is able to accept and provide feedback in a constructive manner
  • Collaborates to improve teamwork
  • Embraces change
  • Is open to and acts on feedback

Customer Focused

Putting the customer first in all that we do.

  • Consistently strives to meet the expectations and requirements of internal and external customers
  • Actively seeks out feedback from all stakeholders and uses it to improve products, services, and efficiency
  • Establishes and maintains trust and respect with customers, stakeholders, and colleagues
  • Aligns self and others to meet external and internal customer expectations
  • Considers the impact on customers when setting goals and priorities, and actively works to streamline bureaucracy
  • Is able to effectively build relationships and work up, down, and across the organization
  • Understands the critical responsibilities of their role and works diligently to meet them
  • Performs with their customers and colleagues in mind by ensuring internal processes and procedures are executed effectively and efficiently
  • Treats stakeholders with respect


Maintaining the highest legal, moral, and ethical standards, while doing the right thing even when no one is watching.

  • Is known as an honest, trustworthy, ethical, and straightforward individual, capable of presenting the unvarnished truth in an appropriate and helpful manner
  • Keeps confidences and owns the consequences of their decisions, behaviors, and actions
  • Adheres to CryoLife’s Code of Conduct and Core Behaviors, and operates within the letter and spirit of the law


Exchanging complete and truthful information up front and visible,
in a timely manner.

  • Shares their personal beliefs and thoughts on divisive topics in a respectful and thoughtful manner, even if that position is not popular
  • Operates in an open manner, and appropriately shares information people need to know to successfully do their jobs
  • Openly admits their missteps, and encourages others to do the same

Results Obtained

"Our performance is measured by both the “what” and the “how”; the results we deliver and how we deliver them. Our Core Behaviors form the foundation of a healthy, productive, and sustainable culture."

Pat Mackin
Chairman, President, and Chief Executive Officer