Donor Services: Key Personnel
Senior Manager, Training and Education, Donor Services
Jeff began with CryoLife in 1989 as a tissue processing technician. Following a year of processing, he then took a position as a Tissue Recovery Trainer conducting workshops throughout North American teaching recovery techniques to organ and tissue recovery personnel. In addition to his training responsibilities, Jeff has also managed several regions throughout North America as Donor Services Account Manager. He is a Certified Tissue Bank Specialist (CTBS) through the American Association of Tissue Banks (AATB).
Jeff graduated from Mercer University with a BA in Biology.
Technical Trainer, Donor Services
Michael joined CryoLife in June 2004 as a Donor Services Coordinator, where he had been screening donors and providing customer service to our Recovery Partners for over a decade. In January 2016 he made the transition to a Technical Trainer where he assists with the training and education of recovery partners. While working at CryoLife, Michael earned his Certified Tissue Banking Specialist (CTBS) through the American Association of Tissue Banks. Prior to joining CryoLife, Michael worked as an Emergency Medical Technician (EMT) in the Fire/EMS industry. Michael earned a B.S. in Sport Management from Kennesaw State University, and a Master’s Degree in Business Administration (MBA) with a concentration in Management from Shorter University. Michael currently resides in Woodstock, Georgia with his wife Eileen, son Bryce, daughter Charlotte, and their West Highland White Terrier.
Donor Services Account Manager, North
Nicole Gross joined Donor Services as an Account Manager, Central Region in February 2014. She grew up in Medina, Ohio, and moved to Woodstock, GA in 1997. She graduated with a BS from Georgia Southern University in 2003 and Ogeechee Technical College with an EMT-I certificate. She moved back to Ohio in 2004 where she worked for GOJO for a year but decided the snow was not for her and moved back to GA where she started at CryoLife July 2006 in Tissue Quality Assurance as an Associate. In July 2007 Donor Quality Assurance was created and she became CTBS certified. She was a DQA Analyst until April 2008 and then became Supervisor of DQA until moving to Donor Services.
Donor Services Account Manager, West
Allyson joined CryoLife in September 2014. She has over 18 years of experience in Tissue Banking. Prior to joining CryoLife she worked as a Quality Systems Specialist, a Recovery Partner Relations Specialist, and most recently as a Quality Systems Coordinator. Allyson has a Bachelor of Science in Medical Technology from Oregon Health Sciences University and a Bachelor of Science in Biology/Psychology from Pacific University. She is a Certified Tissue Banking Specialist. Allyson lives in Gresham, Oregon with her husband Sean and stepdaughter Erin.
Donor Account Manager, Central
Marty joined Cryolife in May of 2016. He has over 20 years of experience in Tissue Banking. Prior to joining Cryolife he worked as a Tissue Recovery Coordinator, a Technical Trainer and most recently as a Clinical Services Specialist (National Trainer). Marty attended Kennesaw State University. He is a Certified Tissue Bank Specialist. Marty lives in Huntley, IL with his wife Kerri and his three kids Connor, Rylie and Hayden.
Donation Support Center and Donation Support Staff
Donor Services Center Coordinators
Renee joined CryoLife in 2004 as an Accounts Payable Associate II in the Finance Department. In 2006 she transferred to the Donor Services Department as a Coordinator and became a Certified Tissue Banking Specialist in 2008 thru American Association of Tissue Banking. She is currently a Donation Support Coordinator III in the Donation Support Department. Renee is originally from Long Island, New York. She received her Bachelor’s degree from Stony Brook University. After moving to Georgia, Renee attended Life University and graduated Magna Cum Laude with her Doctorate in Chiropractic. In addition, Renee received certification in Physiotherapeutic Modalities and Radiographic Diagnostics. She lives in Acworth, GA with her husband, Enrique and their two beautiful daughters.
Marc was born and raised in Detroit, MI but has resided in Georgia for over 20 years. He first started working at CryoLife in 1996 and has had a variety of roles within the company. Marc has spent over 9 years working in Donation Support.
Katie joined CryoLife in fall of 2011 as a Donor Screener. She received her BS in Public and Social Services from Kennesaw State University in 1999. She received her LPN from Georgia Northwestern in 2011 and worked as a Psych nurse. In 2015 Katie earned her CTBS certification. Katie is married with two beautiful girls.
Johanna returned to CryoLife’s Donation Support department in fall of 2015. Johanna has over eight years of experience in the tissue banking industry, including more than six years with CryoLife, and has extensive experience in donor screening, tissue recovery, donor eligibility review, and complaint handling. She initially joined CryoLife in fall of 2006, obtained her Certified Tissue Banking Specialist certification in 2010, and holds current technician certification through the Eye Bank Association of America. Johanna received her Bachelor of Science from Loyola University Chicago in 1997. She lives in the Atlanta area with her husband, Greg, and their two wonderful children.
Kristen graduated with a B.S. in Biology from Kennesaw State University in 2013 before accepting a year-long fellowship with the Centers for Disease Control & Prevention in Atlanta, Georgia. After that, she moved over into the tissue donation industry as a Research Coordinator with Georgia Eye Bank. She has over 2 years of eye banking experience working with pharmaceutical companies and Universities to place non-transplant ocular tissue for research and educational purposes, as well as donor tissue clearance and quality functions. Kristen joined CryoLife, and the Donation Support Team in the fall of 2016. She currently lives in the Kennesaw area with her Boxer puppy.
Mallory joined the CryoLife team in 2017. She has worked in a general, and surgical dental setting for over 10 years, 6 years of that being direct patient care. She has always had a passion for helping people. Mallory resides in Kennesaw with her boyfriend and 2 adorable kitties.
Houston was born in Atlanta, GA and grew up primarily in Dunwoody. He has moved to and from Kennesaw and currently resides in Lawrenceville. He enjoys listening to and playing music in his free-time, as well as hanging out with his cat, Rudy.