Norman C. Lyon, Jr.
Senior Director, Transplant Services
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Norman joined CryoLife in September 2005 as a Donor Services Account Manager for the Northeast region. He was promoted to Director of Donor Services in March 2006 and his current position in August 2008. Prior to joining CryoLife, he worked for the Center for Organ Recovery & Education (CORE) in Pittsburgh, PA. CORE is the organ procurement organization serving western Pennsylvania, West Virginia and a portion of New York. During his tenure at CORE, Norman held the positions of Recovery Coordinator, Eye Processing Coordinator, Director of Donor Services and finally, Vice President of Donor Services/Executive Director, Eye Bank.

Norman is a Certified Eye Bank Technician (CEBT) through the Eye Bank Association of America (EBAA) and a graduate of Robert Morris University in Pittsburgh with a BS in Business Administration/Health Services Management.

Debby Sartain, MT (ASCP)
Donor Services Senior Manager
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Debby joined CryoLife in May 1999 as a technologist in the Microbiology lab. While in the lab, she was promoted to the position of Training Supervisor. In 2007, Debby moved to Quality Services, developing the Microbiology Investigation program, as well as assisting with Risk Management. In 2009, she became Manager of Quality Services, expanding the Investigation program, and developing and managing the Risk Management Program.

Prior to joining CryoLife, she has worked as a Medical Technologist in hospital laboratories, a Regional Manager for a paternity testing laboratory, and a Coagulation Consultant for a coagulation product company.

Debby is a certified Medical Technologist through the American Society of Clinical Pathologists (ASCP), and has a BS in Medical Technology from Georgia Southern University.

Gretchen Turner
Donor Services Project Coordinator
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Gretchen originally joined CryoLife in September 2004 as a Tissue Processing Technician. In December 2007, she became the Donor Services Project Coordinator. Gretchen's experience as a cardiac, vascular and orthopaedic dissector makes her very valuable in understanding the needs of recovery agencies. She also brings with her much experience in customer service.

Gretchen attended the University of Arkansas, the University of Nebraska, and graduated from the University of Georgia with two Bachelor of Science degrees in Wildlife Biology and Forestry. She is a Certified Tissue Bank Specialist (CTBS).

Sarah Long
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Sarah joined CryoLife in December 2011 as a Compliance Analyst. She attended Darton College and graduated from Kennesaw State University with a Bachelor of Science in Mathematics.

Allison Rickman
Donor Services Account Manager, East
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Allison joined CryoLife in March 1999 as a Technician in the Tissue Processing Laboratory. After a year, she transferred to the Quality Department where she worked as a Technician, Coordinator, Supervisor and then Manager, Quality Control. In 2004, Allison transferred to the role of Manager of the Tissue Quality Assurance department. Prior to joining CryoLife, she worked in Quality Control for an animal pharmaceutical company.

Allison is a Certified Tissue Bank Specialist (CTBS). She is a graduate of the University of Georgia with a BS in Biology. Allison lives in Canton, Georgia with her husband, Brian, and their daughter Lily.

Ronda Horstman
Donor Services Account Manager, West
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Ronda joined CryoLife in January of 2007. She started her career in the tissue banking industry in 1996 working for Community Tissue Services in Fort Worth where she served in many roles from recovery technician to Director. In 2002 she went to work for LifeGift Organ Donation Center in the areas of organ recovery and quality assurance for both organ and tissue recovery.

Ronda is a Certified Surgical Technologist (CST) and a Certified Tissue Banking Specialist (CTBS). She is a graduate of the University of Texas at Arlington with a BS in Interdisciplinary Studies with a focus on Medical Management and a minor in Business Administration. Ronda lives in the Dallas/Ft. Worth area with her husband Steve, son Bill, daughter Allyson, and three Jack Russell Terriers.

Chris Watkins
Donor Services Account Manager, Central
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Effective October 2007, Chris Watkins began his role serving the North Central Region. Chris came to CryoLife from the Midwest Transplant Network where he had been employed for 4+ years, most recently as a Tissue Clinical Specialist. Prior to joining the Midwest Transplant Network, Chris worked as a Medicolegal Death Investigator for the Jackson County (MO) Medical Examiners Office. Chris has been a member of the Disaster Mortuary Operational Response Team (DMORT 7) since 2003 and has been deployed on multiple disasters. He is a graduate from Central Missouri State University with a B.S. in Criminal Justice with a minor in Political Science.

Chris is a Certified Tissue Bank Specialist (CTBS) with extensive knowledge of tissue bank operations and supervision and is also board certified as a Medicolegal Death Investigator (F-ABMDI). Chris lives in Blue Springs, MO with his wife Denice and their two daughters Brooklyn and Cora.

Jeff Wiggins
Donor Services Technical Trainer
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Jeff began with CryoLife in 1989 as a tissue processing technician. Following a year of processing, he then took a position as a Tissue Recovery Trainer conducting workshops throughout North American teaching recovery techniques to organ and tissue recovery personnel. In addition to his training responsibilities, Jeff has also managed several regions throughout North America as Donor Services Account Manager. He is a Certified Tissue Bank Specialist (CTBS) through the American Association of Tissue Banks (AATB).

Jeff graduated from Mercer University with a BA in Biology.

Jennifer Shelley
Supervisor, Donor Screening

Michael Gilbert

Renee Miranda

Kristi Duncan

Don Garcia

Marc Carpenter

Katie Durham