Privacy Policy

 PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy was effective September 7, 2009. CryoLife, Inc. (“we”, “us”, or “Company”) may change this Privacy Policy at any time and for any reason.

Personal Data

CryoLife adheres to the Safe Harbor Agreement concerning the transfer of personal data from the European Union (“EU”) to the United States, and we follow the Safe Harbor Principles (the “Principles”) published by the U.S. Department of Commerce with respect to all such data. If there is any conflict between the policies in this statement and the Principles, the Principles will govern.  This policy applies to personal information transferred from the EU to the United States that (i) is recorded in any form, (ii) is about, or pertains to a specific individual, and (iii) can be linked to that individual. 

To the extent permitted by Safe Harbor, we reserve the right to process personal information in the course of providing services without the knowledge of the individual involved.  The following applies to information collected from individuals in the EU unless we are otherwise required by law:

 

  1. Notice.  When we collect your personal information, we’ll give you timely and appropriate notice describing what personal information we’re collecting, how we’ll use it, and the types of third parties with whom we may share it.
  2. Choice.  We’ll give you choices about the ways we use and share your personal information, and we’ll respect the choices you make.
  3. Relevance.  We’ll collect only as much personal information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent.
  4. Retention.  We’ll keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted.
  5. Accuracy.  We’ll take reasonable steps to make sure the personal information in our records is accurate.
  6. Access.  We’ll provide ways for you to access your personal information, as required by the Principles, so you can correct inaccuracies.
  7. Security.  We’ll take reasonable steps to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

 

Enforcement and Dispute Resolution

We utilize the self-assessment approach to assure compliance with our privacy statement.  We verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with the Principles.  We encourage interested persons to raise any concerns with us by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by mailing us at CryoLife, Inc., 1655 Roberts Blvd., NW, Kennesaw, Georgia, 30144, Attention: Privacy Officer or General Counsel.  We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy. 

Claims arising out of or relating to our adherence to the Principles, or the breach thereof, that cannot be resolved through our internal processes after thirty (30) days may be settled by a binding independent recourse mechanism, the American Arbitration Association (“AAA”), unless those claim relate to human resources data collected in Europe.  Claims regarding human resources data collected in Europe will be resolved under the conflict resolution procedures of the appropriate local European Data Protection Authorities.  The AAA and the European Data Protection Authorities provide dispute resolution services using a neutral arbitrator who will provide resolution of disputes under applicable rules.  Written notice of arbitration shall be delivered to CryoLife at the address above. AAA arbitrations will take place in Atlanta, Georgia, USA or other location agreed to by CryoLife, and human resources data conflicts will be resolved in the home of the appropriate local Authority.  Each party shall bear its own costs of arbitration.  The arbitrator will have no authority to award punitive damages.  For more information regarding AAA, please see http:/www.adr.org/drs.  For more information regarding the various local European Data Protection Authorities, please see http://ec.europa.eu/justice_home/fsj/privacy/nationalcomm/index_en.htm.  We are also subject to the jurisdiction of the Federal Trade Commission (www.ftc.gov/ftc/complaint.htm)

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Further Information Concerning Your Privacy and the Use of this Web Site

By using this web site, you agree to the terms of the most recent version of this Privacy Policy listed above. Please read our Terms of Use to understand the general rules about your use of this web site. Except as written in any other disclaimers, policies, terms of use, or other notices on this web site, this Privacy Policy and the Terms of Use are the complete agreement between you and us with respect to your use of this web site. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this web site, or by following a link from this web site.

INTRODUCTION

The information we receive, and how we use it, depends on what you do when visiting our web site. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

WHAT IS NON-PERSONAL INFORMATION?

Non-personal information is information that we collect through this web site that does not identify you as an individual person. It may include information such as the following:

  • the type of web browser software you use (for example, Internet Explorer or Fire Fox)
  • the name of the domain from which you access the Internet
  • the Internet address of the web site from which you linked directly to our web site
  • the date and time you accessed our web site
  • which pages you visited on our web site
  • personal information that has been de-identified

If you visit our web site to read or download information, such as information about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser. If you only read or download information on our web site, we do not collect or learn your name, email address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You are always free to decline our cookies if your browser permits; however, some parts of our web site may not work properly for you if you do so. We will not allow third parties to place cookies on our web site.

WHAT DO WE DO WITH NON-PERSONAL INFORMATION?

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this web site. We will use non-personal information from you to help us make this web site more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate de-identified personal information to:

  • create reports for internal use to develop programs, products, services or content
  • customize the information or services that are of interest to you
  • share it with or sell it to third parties
  • provide aggregated "traffic statistics" and "response rates" to third parties

WHAT IS PERSONAL INFORMATION?

Personal information is information we collect through this web site that we can use to specifically identify you, such as your:

  • name
  • telephone number
  • email address
  • personal health information
  • date of birth

In some places on this web site you have the opportunity to send us personal information about yourself. For example, you may fill out a registration form, a survey, or an email form. You also may choose to allow us to personalize your visits to the web site, in which case we will ask you for certain personal information to make your visits to our web site more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our web site before and can personalize your access to our web site, for example, by telling you about new features that may be of interest to you.

HOW DO WE KEEP AND USE PERSONAL INFORMATION?

We may keep and use personal information we collect from you through this web site to provide you with access to this web site. In addition, we may keep and use your personal information:

  • to respond to your requests
  • to personalize your access to our web site, for example, by telling you about new features that may be of interest to you
  • to develop records, including records of your personal information
  • to contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • for analytical purposes and to research, develop and improve programs, products, services and content
  • to remove your personal identifiers (your name, email address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • to enforce this Privacy Policy and other rules about your use of this web site
  • to protect our rights or property
  • to protect someone's health, safety or welfare
  • to comply with a law or regulation, court order or other legal process

DO YOU EVER SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in the Privacy Policy or as further set forth below.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our web site. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behavior which is harmful (or illegal) to other visitors.

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • enforce this Privacy Policy and the other rules about your use of this web site
  • protect our rights or property
  • protect someone's health, safety or welfare
  • comply with a law or regulation, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Policy, we also may keep, disclose, and use personally identifiable information that you give us through this web site in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

 

WHAT HAPPENS IF THE PRIVACY POLICY CHANGES?

If we decide to make a significant change to our Privacy Policy, we will post a notice on this page of our web site for a period of time after the change is made, or if this page changes, on our new privacy policy web site.

WHAT ABOUT PRIVACY ON OTHER WEB SITES?

This web site may contain links to other web sites. Some of those web sites may be operated by us, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others. This Privacy Policy does not apply to any other web site, even our other web sites. We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each web site's privacy practices and make your own conclusions regarding the adequacy of these practices.

DO YOU EVER COMMUNICATE DIRECTLY WITH VISITORS TO THIS WEB SITE?

We may contact you periodically by email, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via email. The email response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our emails to you will be secure from unauthorized interception.

ARE THERE SPECIAL RULES ABOUT CHILDREN'S PRIVACY?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or email address) from children under the age of thirteen. If you think we have collected personal information from a child under the age of thirteen, please contact us.

WHAT ABOUT WEB SITE SECURITY?

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via email.

 

 
 
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